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COVID-19 Update - Alert Level 3

 ​3rd November 2021

Following the Government 3-step plan to ease restrictions ARC Welding & Safety Supplies open the showroom for customers from Wednesday, 3 November. 
We would require all customers to wear face coverings and keep 2 meters apart. 

Due to limited space in the showroom waiting time might be applied to enter inside showroom.  We encourage our customers to call in advance regarding their orders to reduce the waiting time and inconvenience.

All of our Sales Representatives would wear face covering. 
We are cashless. Please use you debit or credit card while purchasing.


8th October 2021

Our operating hours have been changed at Alert Level 3. We will remain open during weekdays from 8am till 5pm for Click and Collect orders and Deliveries.
Shop will be closed on Saturdays till we move to Alert Level 2. 


4th October 2021

 Following the latest  New Zealand Government announcement our business is operating at Alert Level 3 with some restrictions:

  • Our showroom will NOT be open to the public during Alert Level 3.
  • We will be operating from closed doors only – please phone or email your order or sales enquiries so we can arrange collection.
  • All orders are to be collected in front of main entrance.
  • Please phone the shop on arrival when collecting orders.
  • Deliveries will be by NZ Couriers.
  • Our Sales Reps will be available by phone and email.
  • Repairs are welcome to our workshop by prior arrangement and urgent call outs by arrangement.
  • Please do not arrive at our workshop without contacting our repairs team first.
  • Hire machines will be available by contacting our sales team by either phone or email.



​27th September 2021

We are back to our normal business hours.

Shop is open for customers 
 - Monday to Friday from 8.00am till 5.00pm
 - Saturday from 8.30 am till 12.30pm


​15th September 2021

Our shop will remain closed on Saturdays. We will operate as normal on the 2nd October 2021, 8.30am - 12.30pm.
We apologise for the inconvenience.

 ​7th September 2021

Our shop is re-opened for customers at Alert Level 2 from the 8th of September 2021 with the following restrictions:

  • You must keep a record of your visit (QR-code is provided).
  • Wear a face covering.
  • Physical distancing requirements in the shop.
  • You can pay in store or you can choose contactless collecting or delivery options as well.

Our current key focus is to:

  • Protect the health of our valued customers and staff
  • Secure all core deliveries towards you as our customer

All our employees are fully updated on the current requirements and are undertaking radical health and safety measures to ensure that the highest possible hygiene standards are maintained throughout every aspect of our daily work.

ARC Welding & Safety Supplies would like to inform our customers that we will be adhering strictly to all advice provided by New Zealand government and health authorities.


 ​2nd September 2021

Our operating hours have been changed at Alert Level 3. We will remain open during weekdays from 8am till 5pm for Click and Collect orders and Deliveries.
Shop will be closed on Saturdays till we move to Alert Level 2. 

1st September 2021

 With most of New Zealand at Alert Level 3 from the 31st August we wish to advise that we will be operational for general business again with some
 staff back on board at 9 Bandon Street, Hamilton.
 
Although we are excited to see you all and start getting back to our normal work activities, the most important part of this process is in fact everyone's safety.
This includes not only you but also our team here at ARC Welding & Safety Supplies.

However, we will be continuing with the following restrictions in place:

  • Our showroom will NOT be open to the public during Alert Level 3.
  • We will be operating from closed doors only – please phone or email your order or sales enquiries so we can arrange collection.
  • All orders are to be collected from our roller door (down our driveway). Please do not enter the building.
  • Please phone the shop on arrival when collecting orders.
  • Deliveries will be by NZ Couriers apart from Auckland and North Island addresses that are closed for delivery due to Level 4 restrictions.
  • Our Sales Reps will be available by phone and email and will not be visiting any customers during Alert Level 3.
  • Repairs are welcome to our workshop by prior arrangement and urgent call outs by arrangement.
  • Please do not arrive at our workshop without contacting our repairs team first.
  • Hire machines will be available by contacting our sales team by either phone or email.

We will be offering a range of services to you! To give you the best service with level 3 we ask you to contact us either by email or phone so we can assist you.
Please do not arrive at the shop without first contacting us.
 
Orders will be processed daily in accordance with The Ministry of Health guidelines, and we are doing everything we can to protect our customers as well as
our team members. While operating in this new environment, shipping of orders will be via contactless delivery and pick-up.
 
Your patience and understanding towards our staff and business during these times is greatly appreciated. Our aim is to continue to protect our staff and their
families, and we hope to be resuming our usual business operations with you again in the very near future.

Please contact ARC Welding & Safety Supplies with any requirements on the following:
 
Phone number:  0800 272 935
Email:  sales@arcweld.co.nz
Website: Contact us form

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